Welcome to the website of Tynedale Citizens Advice Bureau

Adviser

Being an adviser is a very varied role. As an adviser you will:

· Interview clients at drop-in sessions and appointments sin the bureau, over the phone and at outreach sessions
· Give information from the CAB electronic information system and other resources
· Give advice in explaining the choices and consequences the client faces
· Give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals
· Refer clients to other agencies if they are better placed to help
· Keep records of all clients' cases
· Prevent future problems by identifying issues that affect a lot of clients

You don't need any particular qualifications or experience to train as an adviser. All sorts of people are CAB advisers. You need to:

· Be good at listening
· Be able to work in a team
· Be able to read and write English, and do basic maths
· Be open-minded and non-judgemental
· Enjoy helping people

Support every step of the way

Advisers don't need to know it all! We provide all trainee advisers with a comprehensive accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when advising clients.

You won't be left alone after you are trained. There will always be a more experienced adviser, who will give you support, advice and guidance. All advisers are insured by CAB in case mistakes are made.

Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.